Frequently Asked Question
“In this day and age, it’s hard to find a company you can trust. Shea Geniius was recommended to me by a friend, and now I know why – the quality of service I received was outstanding. Keep up the good work!”
As you can imagine we get asked all sorts of question about the product and about the business. Over the last three years of this business we have noted that some question are asked repeatedly by all sorts of people. So this ts the start of some of those questions and their answers.
Q I HAVE SEEN SHEA BUTTER FOR SALE AT FOOD SHOPS IN LITTLE PLASTIC BAGS OR PLASTIC TUBS.
A . Plastic bag is not ideal for pure organic shea butter particulates will combine with the chemicals in the plastic. This highly underrated natural product is much better in a natural eco-friendly packaging or container. such as glass.
Q. WHY IS YOUR SHEA BUTTER SO EXPENSIVE! WE CAN BUY IT FROM THESE PLACES FOR UNDER £3.OO.
A. As always it depends what you are getting as Shea butter. I went through a rough time with the business and made a bad decision to buy some of the shea from these place one had a wholesale warehouse. The shea butter was dirty and gritty, clearly in some cases out of date and in other cases had been blended with what seems to be vegetable oil! I finally found a trusted source here in the UK. (very expensive) However the shea from our women s coop is the highest grade and very pure and fresh
Our shea butter is actually reasonably priced compared with big brand companies.. Your comparing us with the wrong people and wrong quality of product. And I know you only get a small amount for that price less than my small size for £6.00. (prices at 2011).
Q. CAN SHEA BUTTER GET RID OF STRETCH MARKS
A. Stretch marks have degrees of intensity of damage to the skin. The skin scarring is also from inside your body and causes a 'tearing;' look to the skin, it is much more difficult to get rid of. You can expect it to take longer and sometimes it will only reduce the scars. But certainly you have a much better chance with shea butter. Expect 6 months to 2 years.of regular use. Prevent it by using shea as a daily moisturiser! Some people never get them - Lucky people!!
Q. I DON'T LIKE THE SMELL.
A. This is a strange one as 95% of people who smell pure organic shea butter love it. Saying it smells like white chocolate, or aniseed, or woody. A small percentage dislike it. Some have had the unfortunate experience of using badly made shea butter or shea that has gone rancid. . We do make body butters that have declicious natural fragrances. If you prefer.
Q. WHY ARE SOME BODY BUTTERS WHIPPED.
A It makes it softer fluffier and adds air! so in fact you get less shea butter becuase the container is bulked up with air.
Q. WHAT IS SHEA BUTTER AND WHY IS IT CALLED BUTTER.
A. shea is a fruit. Tthe seed from this fruit is what is, through a long process, made into the butter. Its called butter simply because of its consistency and colour. Also it is used by some people in Africa to cook with.
Q CAN WE EAT YOUR SHEA BUTTER
A. Our pure organic shea butter is of edible quality although we only sell it a s a cosmetic. We cannot take responsibility for outcome if you choose to try some on your toast as one of our customer does!
Q. WHY IS SHEA BUTTER USED IN SO MANY COSMETIC PRODUCTS.
A Simply because it is a fantastic skin care product. Sadly you do not always get quality ingredients or you only get a small proportion of shea or worse you get chemicals added to it that actaully harm you in short and long term use.
Q. SHOULD I REFRIDGERATE THE SHEA BUTTER
A. This wrong information has got around about how to store shea. Refrigeration actually damages it!. It needs to be kept at room temperature.
Q. DOES IT DRY OUT
A. No. Not even without a lid on.
Q . HOW LONG DOES SHEA KEEP FOR.
A. Up to 2 years. We only sell fresh shea butter. So you can expect it to last for two years However each of our batch from our women makers batch last us for 6 months so we always put a best before date of just over one year on it.
Q ITS A BIT GREASY AND THICK AND MY SKIN IS A BIT OILY
A. Shea does not leave a greasy residue or shine. Although it feels thick and rich it s actually very light and nourishing - even for oily skin. Try using it in conjunction with our African Black Soap
Q. WHERE DOES SHEA COME FROM.
A Ours come from Northern Ghana. The shea tree grows throughout the Sahal of West and East Africa. It grows wild so it is organic by default. Shea is made from the seed of the fruits.
Q I AM SENSITIVE TO NUTS CAN SHEA BE A PROBLEM FOR ME.
A. Shea butter is Hyo-Allergenic. The seed is not classified as a nut. However people can be allergic to almost anything. Shea is gentle enough to be used even on a new born baby. There is a small possiblity of a reaction if you have a poor quality shea or have a latex allergy as shea has a latex like property at very low levels.
Q A WHAT IS LATEX
A Latex is a milky substance found in a small percentage of plant products including trees. It thickens to create a rubber extracted from the tree There is also artifical latex. You can be allergic to both or one and not the other
Q ARE THERE OTHER PLANTS AND HERBS FROM AFRICA THAT ARE GOOD
A Oh Yes. Argon oil (Sometimes known as Morroccan oil as that is the particular region of Africa that it comes from) The Ylang Ylang, Marula, Roobois, Frankincense Myrrh, Mangon seed (also known as the Manketti, this grows only in the Kalahara desert of Africa) and the mighty
Boabab trees (The upside down tree)
Q IS YOUR SHEA BUTTER FAIR TRADE.
A We are in contact with the Fair Trade Association, but as yet we do not buy their shea butter. We prefer to say we are fairly traded, as we pay what the makers ask not wishing to negotiate lower prices. Fair Trade shea butter is available from Bakino Faso and we are looking at supplying this from next year. Bakinso Faso borders with Norther Ghana which is where we get our shea butter now
Q. WHY DO YOU SPELL GENIUS WITH TWO I's IN YOUR COMPANY NAME
A. I am a little dyslexic but this is a deliberate thing. Initially we were going to be Shea Genii (as in Genii in a bottle the mythological Arabic figure)) we leaned that the word genii is the PLURAL of genius. So we thought it would be a clever twist to put the two words together. Also it sounds like the expression "sheer genius!" which shea butter is.
Q, SHE BUTTER SOUNDS LIKE A CURE FOR EVERYTHING BUT SOME SKIN PROBLEMS ARE INTERNAL
A. Right. Some due to hormonal changes as in teenage spots but diet is so important. Good Food is the greatest healer. We don't eat just to keep alive. We eat to keep well and healthy. And we will have good skin if we eat well. avoid refined foods like white flower in bread pastries and pizzas and pies. avoid refined food like corned flakes and rice crisps and white rice. (I know its eaten by millions over the world but its not the best type of rice). Packet foods like hot dogs that are full of chemicals and preservatives and very little nutrition and packet processed food. and finally those fast chicken and burgers.places Some Cafes and inexpensive restaurants serve better food.than these places.
Home cooked food, freshly cooked foods using fresh ingredients with fresh herbs and spices (even if they are pies or burgers) are much better, no chemicals and no additives. Eat fruit and vegetables and eat some raw, have whole grain organic food and lots of fresh fish etc, Eat a wide variety of nuts. Finally seed oils are fantastic for your skin. (Can be added to salads). and only drink fresh juices and water. No fizzy sugary drinks. Bags of crisps pizza fast food chicken places etc etc. SEE OUR HEATH PAGE
But then you can care for skin on a daily basis on the outside with the best skin care ever - SHEA BUTTER and other natural organic beneficial oils.
Q MY HUSBAND WANTS TO KNOW IF HE CAN SHAVE WITH SHEA BUTTER.
A He can. It is the perfect medium to rub over the face then as you body warms creates a gel like cream to shave with. As it does not leave a greasy shine by the time he is finished there will only be a tiny residue of shea on his face acting as a perfect balm. Alternatively he can shave with the African Black soap with has a rich lather and then use a small amount of shea as a balm after.
Q CAN YOU EVER EAT THOSE 'BAD' FOODS
A Why would you want to. Honestly save your money. However they are only bad for you if they are part of your daily diet. good food is tasty bad food has its tastes artificially created. Also you might have the temperament of eating one and wanting more . A habit some find hard to break. Once in a very long while I suppose is ok.. But thats like saying its ok to have a little tiny bit of poison once in a while!?. Ultimately you make daily decisions yourself.. SEE HEALTH PAGE
Q ARE YOU GOING TO DO GIFT PACKS
A Yes for the first time this year. A gift pack in a African print wash bag. with a collection of goodies you choose from our range. Watch out for it.
Q I LOVE YOUR SOAPS - BUT THEY HAVE CHANGED
A We are changing them and improving all the time. What we made a year ago were quite rough and rustic. We are getting slightly more sophisticated now....Oooh
Q. SHEA IS A BIT HEAVY FOR DAY TIME USE I WANT TO USE IT AT NIGHT.
A Thats fine some, people do . However you will be surprised, it is not actually heavy or thick just appears that way. |In fact it provides you with perfect protection for your skin through the day - from head to feet.
Q YOU DONT HAVE A SKIN CARE RANGE
A Yes your right . Not yet. Our focus has been just to supply raw organic shea and highlights its many uses and benefits. To produce a product range will take us into areas of other companies who are already doing this quite well (Not many though ) and we know the good ones) - they are competition. but they are doing fantastic work. However it is something we are/must look at further. We particularly want to develop bio-organic skin care range a baby range and very much the MENS range.
Q SOME BIG COSMETIC COMPANIES ARE MAKING A 'NATURAL RANGE'
A Yes its called band wagon-ing. . Ok looks good to add natural even organic ingredients to still bad base products. Some companies still keep their 'damaging' (SEE INGREDIENTS
) range and have a natural organic range as a side line, Sometimes the organic ingredients have not been certified and you can use the word ORGANIC as a brand name too. Good marketing ploy and sells - making them millions. Check the ingredients thoroughly. However, natural organic ingredients are the future.
Q Are the orders individually made up
A Yes. We sometimes get some from stock that have been made previously but mostly everything is made from scratch for every customer.
MORE QUESTIONS TO COME....